Shipping & Return Policy
We put our products to the test on our own horses & hounds so we're confident that you will love your purchase, however, if the product isn't what you expected, simply ship it back within 30 days for a full refund.
*The free shipping offer does not apply to:
- Oversized/overweight items or orders requiring multiple boxes
- Items that require freight or air delivery, and remote locations*
- Trial Saddles
- Items shipped outside of Canada.
*In these cases free shipping is not available and extra shipping charges apply. If extra shipping charges are required for your order we will contact you to notify you of the additional shipping fees.
We believe in being environmentally responsible. We recycle our cardboard boxes, so the outside of the box may not indicate what is inside.
Return Policy:
Returned items must be in new condition with original tags and packaging. Regular priced items will be refunded (less shipping charges) to your original method of payment.
Apparel must have tags attached. Original boxes and packaging must be un-damaged, free of shipping labels (please re-wrap your return items for shipping). Blankets, sheets and similar items can only be returned clean, un-used and with all labels intact.
We always suggest to ship your purchase back to us with tracking option and value insurance. We cannot accept responsibility for returned parcels which are undelivered. Please retain your proof of postage etc., you may require it in the event of a claim with the carrier.
Items to be returned should be properly protected with all the packaging we used to send it to you or appropriate shipping packaging. All shipping boxes and containers have to be properly taped and sealed. The box or shipping container has to have your name and address visible. If you send it back any other way you risk the item becoming damaged in transit.
Return shipping charges are the responsibility of the customer. Shipping charges are not refundable.
Have questions about your products? Not sure if the product fits properly? Give us a call 1-705-726-8488 or send us an email info@horseandhoundtackshop.com.
The following items cannot be accepted for exchange or refund, due to copyright and/or safety reasons:
- Personalized or custom ordered items
- Supplements and oral remedies
- Helmets
- Feed products
Address for item returns:
Horse & Hound Tack Shop
Returns
2124 Gill Rd.
Midhurst ON
L9X 1N1
We can be reached at
705-726-8488
info@horseandhoundtackshop.com
Order Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Horse & Hound Tack Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason.